Advancial - Fraud Information

Fraud Contacts

Members can feel confident that Advancial employees will never initiate correspondence asking for a Social Security number, PIN number, credit card number or check/ATM card number. Also, every page on Advancial’s Web site is secure and should have the lock symbol at the bottom of the browser window. If a member visits a site that appears to be Advancial’s and doesn’t include the lock symbol, he or she should contact Advancial immediately.

Fraud Department:
800.838.3512
972.201.1820
fax 214.880.9504
fraudalert@advancial.org

	Emergency Contact Numbers
Lost or Stolen Debit/ATM Card	Business hours: 800.322.2709 After hours: 800.754.4128
Lost or Stolen Credit Card	Business hours: 800.322.2709 After hours: 800.543.5073
Lost or Stolen Checkbook Please note: Checks written after your checkbook has been reported lost or stolen may still clear. A stop payment must be placed on all suspected fraudulent checks.	Business hours: 800.322.2709

Blocked Credit Card
If your card has been blocked due to suspicious or abnormal activity discovered by Advancial's fraud department, contact the appropriate number listed below.
Business hours: 800.322.2709
After hours: 800.890.5097
International after hours:
727.556.9000 Ext. 44141

Blocked Debit/ATM Card
If your card has been blocked due to suspicious or abnormal activity discovered by Advancial's fraud department, contact the appropriate number listed below.
Business hours: 800.322.2709
After hours: 800.890.5097
International after hours:
727.227.2447

Identity Theft
Identity theft occurs when someone steals your personal information and uses it for financial gain. Learn what you can do to protect yourself from identity theft.