Lost or Stolen Checkbook
If your Advancial checkbook has been lost or stolen during regular business hours, please call Advancial immediately at 800.322.2709 to place a stop payment on any possible fraudulent checks.  Please have all pertinent information available, including your member number and last check number recorded.

If your check book has been lost or stolen outside of regular business hours, please log on to cuAnywhere^® Online Banking to complete the automated stop payment form on any possible fraudulent checks.

Please note: Checks written after your checkbook has been reported lost or stolen may still clear.  A stop payment must be placed on all suspected fraudulent checks.

Lost or Stolen Debit/ATM Card
If your Advancial Debit/ATM card has been lost or stolen during regular business hours, please contact Advancial immediately at 800.322.2709.  Please have all pertinent information available, including your member number and Social Security number. 

If your Advancial Debit/ATM card has been lost or stolen outside of regular business hours, please contact 800.754.4128.